Support
Frequently asked questions
The right downloads, help from the right team, and a clear path to product support.
Where can I buy a TOPGRO or TVEPGZD product?+
Use the marketplace link on the product page. Website checkout is currently unavailable. For enterprise purchases or dealer inquiries, contact our team.
Which brand should I select for support?+
Select the brand printed on your device, packaging or order. TOPGRO and TVEPGZD have separate support email addresses on the contact page.
What is the warranty period?+
1-year product warranty
What do I need to register a product?+
Provide an order number or serial number. Our team checks the purchase details; the form cannot verify an order automatically.
Does submitting an activation request confirm warranty eligibility?+
Submission records a request pending manual verification. It does not automatically activate or extend a warranty.
Which driver should I download?+
Choose the package labeled for your exact model and operating system. Do not substitute a different model. If you are unsure, contact support before installing it.
Can I download BIOS files or manuals?+
BIOS files are not offered. Manuals are currently provided through a model-specific support request; use the User Manuals page to contact the appropriate team.
Can I upgrade memory or storage?+
Expansion varies by model and configuration. Ask support with your exact model and SN before purchasing replacement parts.